Maintenance Requests

Need to Report a Repair?

Keeping your rental home in good condition is important for a comfortable tenancy. If something needs fixing at your property, let the Ray White Compass Rentals team know as soon as you notice it.

From plumbing and heating problems to a faulty appliance, damaged fixture or other issue around the home, clear information helps us understand what needs attention and arrange the appropriate next steps.

What to Include in Your Request

When submitting a maintenance request, please provide:

• A brief description of the problem
• The room or area where the issue is located
• When you first noticed it
• Photos or video, if useful
• Details of any damage that may be getting worse
• The best way to contact you and any relevant access information

The more detail you can provide, the easier it is for our property management team to assess the request and organise the required work.

Urgent Issues

If a problem presents an immediate health or safety risk, threatens the property with serious damage, affects an essential service or creates a security issue, contact Ray White Compass Rentals using the emergency maintenance details supplied at the start of your tenancy.

For an immediate threat to life or personal safety, call 111 first.

Routine Maintenance

For non-urgent repairs, use the maintenance request form below. Our team will review the information provided and get in touch if we need anything further.

Please don’t arrange or authorise repairs yourself unless you have first received approval from Ray White Compass Rentals.

Submit a Maintenance Request

Complete the form below with the details of the issue. We’ll review your request and arrange the next steps as required.

Need to report a repair? Send through your maintenance request today so our property management team can get started.